You will need to include your order number and the name and/or sku for the item you would like in exchange when reaching out. If you would like to exchange for an item of equal or lesser value please email to request a label. If you need further assistance exchanging an item please email You! Grazie! Floto offers one free return label per order for returns. You can then place a new order for the item you want. If you would like to exchange for an item that is more, please follow the instructions in the first paragraph to set up a return for refund. Please note that Floto does not keep payment information on file in order to charge the difference for an item that costs more. orders over $99 placed on Easy Returns system only works for orders placed on Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. Within 60 days of receipt you can visit /easyto print a return UPS label and send it back to us for any reason. You can find the expected arrival date of the shipment at the Help Desk home page If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update. If you are shipping abroad please consider this in your purchase decision. UPS Ground averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.ĭuties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. Most orders ship UPS Ground within 1-2 business days. Please add 3-4 days to transit time for monogramming. ![]() to 12 midnight EST to answer any questions along the way. Phone operators are available 7 days a week - from 8 a.m. It's easy to print free return labels at /easy Call Us You have 60 days to return your item for any reason. We offer Free UPS Ground shipping (both ways) on U.S. All orders are shipped from our warehouse in North Haven, Connecticut.
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